Returns and Exchange Policy

Before placing an order through our store, we recommend carefully researching the product you intend to purchase. Any return/exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please contact us.

If you believe your item may be defective, please contact us for a warranty claim within 30 days of purchase. Our return policy is listed below; please read thoroughly, and contact us if you have any questions.


Any/all items purchased from Canna-Vapetec must meet the following requirements to be eligible for a refund or exchange:

  • Item(s) must be in original, brand new condition. Given the nature of vaporizers we cannot accept returns on used devices for health and safety reasons.
  • Unused item(s) must be shipped back within 30 days of the original delivery date.
  • Return must include the name of the buyer ,order number, and brief description of reason for returning
  • Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
  • Buyer must understand and agree to a 20-50% processing and restocking fee for items that have been opened or have broken seals. Item(s) must be returned in full or will otherwise incur additional processing fees. This includes parts and/or accessories.

Canna-Vapetec reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange. If you have any further questions, please contact us by email at 

Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable. You may expect your refund or exchange to process within two (2) weeks of the delivery date to us, assuming the above conditions are met; this includes credit card and exchanges shipped out. This return policy is only available to customers of the United Kingdom and Europe. For other countries outside of the UK and EU, please see our Foreign Country Return Policy.


Products are not eligible for return or exchange after thirty (30) days.


Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.


Canna-Vapetec reserves the right to amend this Return Policy at any time by posting the amended terms on this page.

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